Peace of mind
CEAV Aftercare
Based on the needs of our clients and the systems we install, our Aftercare Support packages are designed to give you peace of mind with guaranteed support and regular maintenance to keep your system updated.
Aftercare Support Packages
If you're unsure what level of support your system may require, give us a call on 08000 430 730 to speak with one of our team. We'll be happy to discuss your options and how best we can help. All prices are inclusive of VAT.
Non Subscriber Care
£0 /month
Pay as you go, no subscription
• Setup fee: £600
• Support hours: 9am to 4pm, Monday to Friday
• Remote support: £100 per hour
• In-home support: £540, subject to availability
• Emergency software updates subject to availability
• Annual tune-up: £600
• No priority bookings
• No loyalty discount
Enquire
CEAV Care
£120 /month
or £1,296 per year, billed annually (save 10%)
✓ Setup fee: £350 (usually £600)
✓ Support hours: 9am to 4pm, Monday to Friday
✓ Unlimited remote support
✓ Proactive system monitoring and support
✓ Guaranteed in-home support within 3 working days**
✓ Emergency software updates within 2 working days
✓ 1x annual in-home tune-up (worth £600)
✓ Priority bookings, discounted in-home rates and 10% off upgrades
Enquire
CEAV Care+
£160 /month
or £1,728 per year, billed annually (save 10%)
✓ Setup fee: £350 (usually £600)
✓ Support hours: 9am to 4pm, Monday to Friday
✓ Unlimited remote support
✓ Proactive system monitoring and support
✓ Guaranteed in-home support within 2 working days**
✓ Emergency software updates within 1 working day
✓ 2x annual in-home tune-ups (worth £1,200)
✓ Priority bookings, discounted in-home rates and 10% off upgrades
Enquire
** In-home support visits are chargeable but offered at preferred rates. Systems that include BMS (Building Management System) controls will incur additional charges and are not included in our standard pricing; pricing for these is provided on application (POA). Our standard aftercare options apply to audio-visual, IT and lighting control systems only. All prices are inclusive of VAT.
Smart Home Aftercare Support
Remote support is available to all Aftercare clients. You can reach us by phone or email to speak with one of our expert team members, who will remotely access your system, diagnose any issues, and make necessary adjustments to ensure everything is running smoothly.
If an in-home visit is required to resolve an issue, these are available Monday to Friday, between 08:00 and 16:30.
Aftercare clients benefit from a discounted in-home rate of £365 per engineer (standard rate: £405). In-home support is billed at a half-day rate for appointments that conclude before 1:00 PM. If support continues past 1:00 PM on the same day, a full-day rate of £561 will apply (standard rate: £624).
Any additional expenses incurred, such as parking fees, congestion charges, or tolls, will be charged at cost.
What's Included?
We offer two distinct care packages tailored to your needs. Below is an overview of what's included in both the Setup Fee and the Annual Tune-Up.
Setup Fee: £350 (with any care package)
To ensure we can fully support your system, we begin with an in-home visit to assess and configure your installation. This includes:
✓ System Account Transfer: we take over your system account to enable full support access.
✓ Software Upgrade: your system will be updated to the latest software version available.
✓ Remote Monitoring Setup: installation and configuration of remote monitoring for all hardware and software.
✓ Network Infrastructure Review: we assess and take control of your network setup. If credentials are missing, we'll reset and reconfigure as needed.
✓ Installation Documentation: a full record of your current setup is created to ensure accurate and effective ongoing support.
*** The standard setup fee is £600, but this is reduced to £350 for customers who subscribe to one of our care packages. Additional charges may apply for systems that lack documentation or are poorly designed, as these may require extra work to bring them up to standard.
Annual Tune-Up
To keep your system running smoothly, we provide annual or bi-annual tune-up visits (depending on your selected package). These visits include:
✓ System Software Update: ensuring your system runs the latest available software.
✓ Network Firmware Update: routers, switches, and access points are updated to the latest firmware.
✓ Rack Maintenance: a full dust-down of your equipment racks.
✓ CCTV Firmware & Lens Cleaning: firmware updates for cameras and recorders (if managed by us), plus lens cleaning where accessible.
✓ TV Firmware Update: applicable TVs are updated to the latest firmware.
✓ Remote & Touchscreen Check: all remotes and touchscreens throughout the property are tested.
✓ System Functionality Test: a general check to confirm all video and audio sources are functioning correctly.
Not sure which package is right for you?
Talk to our aftercare team
Call 08000 430 730 or email support@ceav.co.uk and we'll be happy to discuss your options.
Contact Us
About CEAV
CEAV is a London-based technology company specialising in seamlessly incorporating technology into the home. We design and implement bespoke, simple-to-use, beautiful solutions for homeowners, developers, contractors, and designers.
Smart Home
Systems
Copyright © 2026 Current Electrical & Audio Visual Limited (CEAV)